• Supervise loan officers to meet individual and branch performance targets. • Assist the Branch Manager in delinquency and loan committee meetings. • Verify loan documentation authenticity and completeness. • Conduct weekly branch staff meetings to discuss operational issues. • Facilitate audits, compliance checks, and HR support sessions at the branch. • Cross-sell Yako Bank services to clients. • Manage employee grievances and staff scheduling in line with HR policies. • Support account opening, validation, and document verification processes. • Ensure efficient delivery of customer requests, such as issuing chequebooks, ATM cards, and account statements. • Monitor account movements and report material changes. • Maintain proper control of sales kits and promotional stock. • Address complex customer issues while executing superior customer service. • Assist in performance appraisals, promotions, and team capability building. • Manage cash and vault maintenance at the branch.

• Education: A business degree in finance, commerce, business administration, economics, statistics, or a related field. A certified banking qualification is an added advantage. • Skills: Risk/controls management, critical thinking, analytical abilities, and strong communication skills. • Experience: Minimum of 2 years in banking or a similar environment, with at least 1 year in an operations supervisory role. • Attributes: In-depth understanding of branch operations, impeccable integrity, and excellent customer service skills.

Human Resource & Administration Manager Yako Bank Forest Mall Lugogo Kampala, Uganda Applications, including a CV, academic testimonials, and contacts of three referees (one being the most recent employer), should be emailed to hr@yakobank.com. Deadline: Applications must be submitted by 3rd February 2025. Only shortlisted candidates will be contacted.