• Supervise Loan Officers to ensure individual and branch-level performance targets are met. • Assist the Branch Manager in chairing delinquency and loan committee meetings. • Support the Branch Manager in setting individual targets for Loan Officers. • Verify the authenticity and completeness of loan documentation. • Conduct weekly branch staff meetings to address operational issues and policy updates. • Facilitate audit, compliance, HR, and other required support sessions at the branch. • Cross-sell Yako Bank services to clients. • Handle employee grievances in line with Yako Bank’s Human Resource Policy and Procedures. • Schedule work and leave for direct reports. • Ensure accurate and valid documentation for account opening and system validation. • Follow up on incomplete documentation and support internal and external audit processes. • Contribute to efficient delivery of customer requests (e.g., cheque book issuance, cheque activation, ATM issuance, account statements). • Maintain proper control of sales kits and stock (e.g., FD certificates, brochures) and request new stock as needed. • Address complex customer issues with excellent customer service principles. • Monitor significant daily account movements and report to the Branch Manager. • Collaborate with front officers to collect pending fees (e.g., dormant fees) and optimize account structures. • Foster a cooperative and productive work environment, promoting a “speak-up culture.” • Assist the Branch Manager with additional operational tasks as assigned. • Initiate staff performance appraisals, promotions, trainings, and transfers in line with HR policies. • Build team capabilities to meet current and future business needs, considering individual skills and aspirations. • Ensure the safety and well-being of direct reports. • Plan and recommend staff leave in consultation with the Branch Manager. • Manage cash and vault maintenance at the branch.

• A Business degree in Finance, Commerce, Business Administration, Economics, Statistics, Management, or a related field. • A certified banking qualification is an added advantage. • Strong risk and controls management skills. • Critical thinking, analytical skills, attention to detail, and problem-solving abilities. • Excellent verbal and written communication skills. • Minimum of 2 years’ experience in a banking or similar environment, with at least 1 year in an operations supervisory role. • In-depth understanding of branch operational processes, product features, and pricing. • Exceptional customer service skills. • Ability to build effective working relationships across organizational and cultural boundaries. • Commitment to demonstrating Yako Bank’s values and leadership behaviors. • Impeccable integrity.

Suitably qualified candidates should submit their application, including: A cover letter addressed to the Human Resource & Administration Manager, Yako Bank, Head Office, Forest Mall Lugogo, Kampala, Uganda. Photocopies of academic testimonials. A detailed CV, including telephone contacts, email addresses, and three referees (one of whom should be the most recent employer). Submission: Email applications to hr@yakobank.com Deadline: September 8, 2025. Note: Only shortlisted candidates will be contacted. No job offers are made online, in line with Bank procedures.