• Recruit and onboard new agents to ensure a skilled workforce. • Conduct training sessions to familiarize new hires with company policies and procedures. • Oversee the entire loan processing • workflow, ensuring all • documentation is accurate and complete. • Monitor the progress of loan applications to ensure timely issuance. • Work closely with the sales agent team leader to enhance the performance of sales agents. • Facilitate communication between sales and support teams to effectively address client needs. • Supervise daily operations, ensuring compliance with company policies and regulatory requirements, and address any operational issues that arise during daily activities. • Provide ongoing training and coaching to improve team skills and knowledge. • Conduct regular performance reviews and feedback sessions. • Handle customer inquiries and complaints, ensuring a high level of service. • Escalate complex issues as necessary to maintain customer satisfaction. • Set clear targets for the branch team and monitor progress toward achieving them. • Implement strategies to drive sales and improve overall branch performance. • Prepare end-of-month, weekly, and daily reports on branch performance, loan processing metrics, and team achievements. • Maintain accurate records of all branch documentation, including client paperwork. • Identify areas for improvement in branch operations and implement changes as needed.

• A bachelor’s degree in any discipline from a recognized university. • Prior experience in a microfinance institution. • Excellent knowledge of operations in a fast-paced environment. • Strong leadership capabilities, high confidence, and the ability to establish effective communication with others. • Result-oriented and focused on developing and influencing others. • Demonstrate a high level of integrity, work ethic, and a proactive, positive attitude. • Customer-focused with strong customer care skills. • Excellent interpersonal, problem-solving, and analytical skills. • Self-motivated and able to demonstrate a drive for results with a professional approach. • Proven report-writing and presentation skills.

All suitably qualified and interested candidates should send their applications and up-to-date CVs to careers@mogo.co.ug with the subject “Branch Manager – Cars” before 4th April 2025.