• Operations • Ensure high levels of customer service and sales • Ensure full compliance with all regulations and the Unifi credit policy • Lead a productive environment that fosters team building, hard work and diligence. • Handle the cases of customer complaints, which have been escalated from the loan consultants. • Submit timely monthly reports to the main branch and give updates of the business status. • Proactively identify areas of improvement and propose corrective actions • Leverage growth opportunities and ensure that branch level KPIs and targets are achieved • Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs of customers. • Other • Proactively engage in marketing and networking to improve the brand presence of the branch and company. • Maintain thriving relationships with customers and stakeholders. • Make Unifi a fun place to work!