BORDER CLEARANCE CLERK
Position Description
Job Title: Border Clearance Clerk
Reports To: Border Documentation Clerk
Division: Operations
Location: Mutukula / Busia / Malaba
Supervises: Direct :
None
Indirect:
None
Interacts/Interfaces with:
Internal:
Border Documentation Clerk, Border
Clerk, Operations, Customer Service
and Management.
External:
Customs authorities, border agencies,
clearing agents, transporters, drivers and
other relevant stakeholders.
Activities:
Job Purpose
To facilitate the timely and accurate customs and regulatory clearance of trucks and
cargo at the assigned border station, ensuring all clearance requirements are
completed efficiently and any issues affecting release are followed up and escalated
promptly.
Key Duties and Responsibilities
• Coordinate and follow up the customs and regulatory clearance of trucks
and cargo through the assigned border station.
• Liaise with customs authorities, clearing agents and other relevant border
agencies to facilitate timely clearance.
• Receive and verify clearance documentation before processing.
• Ensure required customs and regulatory documentation is available and
correctly completed.
• Follow up on customs entries, declarations, approvals, queries and releases.
• Monitor trucks undergoing clearance and keep the Border Documentation
Clerk updated on progress.
• Immediately escalate customs queries, documentation discrepancies,
system issues or other matters affecting clearance.
• Coordinate with the Border Clerk and drivers where additional information
or documents are required.
• Ensure cleared trucks are released promptly and the relevant team is
informed.
• Maintain accurate records of shipments processed and cleared through the
assigned station.
• Update clearance trackers and provide daily status reports on cleared and
pending trucks, including reasons for delays.
• Maintain professional working relationships with customs officials and other
relevant government and regulatory agencies.
• Ensure company and client documentation is handled confidentially and
securely.
• Comply with company SOPs, customs regulations, safety requirements and
applicable laws.
• Perform any other operational duties assigned by the supervisor or
management.
Key Performance Indicators
• Border clearance turnaround time.
• Number and percentage of trucks successfully cleared within required
timelines.
• Accuracy and completeness of clearance documentation.
• Timeliness of follow-up on customs entries, queries and releases.
• Number of avoidable delays arising from clearance or follow-up gaps.
• Timely escalation and resolution of clearance issues.
• Accuracy of clearance records and daily reports.
• Compliance with customs regulations and company procedures.
Person Specification
Education, Training, Skills &
Experience:
Qualification
• Diploma or Certificate in Clearing & Forwarding, Logistics, Supply Chain
Management, Customs Administration or a related field.
Experience:
• Relevant experience in customs clearance, border operations, freight
forwarding or logistics operations.
• Knowledge of customs procedures and cross-border cargo clearance
requirements.
• Experience working with customs systems and relevant government or
regulatory platforms is an advantage.
• Good computer skills, particularly Microsoft Excel, Word and email.
Behavioural Competencies
• Strong attention to detail.
• Good understanding of border and customs clearance processes.
• Ability to work under pressure and meet operational timelines.
• Strong communication and coordination skills.
• Good record-keeping and reporting skills.
• Problem-solving and follow-up ability.
• High level of integrity and confidentiality.
• Ability to work independently with minimal supervision.
• Willingness to work flexible hours where operational requirements demand.
How to Apply:
You can apply by submitting your cover letter and CV to
oil.gasjobs@truenorthafrica.com with subject line Border Clearance Clerk by 7th
October 2026
All application documents must be in either PDF or MS. Word.