• Drive sales performance to meet set targets for insurance products. • Lead and coordinate sales initiatives and promotional campaigns across designated branches. • Provide accurate and clear explanations of insurance products, including benefits, terms, and costs. • Ensure the smooth acquisition and onboarding of new insurance clients. • Track and support lodged claims, including compiling and submitting necessary documentation. • Address and resolve customer complaints promptly and professionally. • Collect and verify all required documentation during policy application and ensure timely communication of application outcomes. • Monitor upcoming renewals and follow up on lapsed policies. • Reconcile premiums and commissions accurately. • Register and update insurance data in relevant Bancassurance systems. • Support policyholders and beneficiaries in fulfilling claims settlement requirements. • Ensure full compliance with local insurance regulations and internal bank procedures. • Supervise and guide the performance of Sales Executives within assigned branches. • Ensure compliance with Bank of Uganda (BoU) regulations, internal policies, risk frameworks, and budgetary controls. • Safeguard client confidentiality and avoid unauthorized disclosure of customer information. • Refrain from forming unauthorized partnerships or referring potential clients to third parties outside of approved insurers. • Never solicit or accept a share of proceeds from any insurance claims. • Conduct due diligence in premium collection, including following up on renewals and ensuring timely remittance to the bank account.

• Bachelor’s degree with a minimum of 4 years’ experience in insurance (underwriting, claims, finance, or regulatory roles), or • Certificate of Proficiency (COP) from a recognized Insurance Institute and at least 3 years of experience in insurance operations. • Professional development certifications in insurance or related fields are an added advantage. • Demonstrated financial literacy and a clean record with no past or current criminal convictions. • Preference will be given to candidates currently recognized as Specified Persons by the Insurance Regulatory Authority (IRA). • Key Competencies & Skills: • Strong written and verbal communication • Analytical and problem-solving abilities • Excellent interpersonal and relationship management skills • Conflict resolution capabilities • Sound understanding of regulatory compliance • Technology-driven and digitally savvy • Proven experience in sales, marketing, and distribution strategies • Staff supervision and performance management • Effective partner and underwriter engagement • Experience in premium collection and reconciliation

Equal Opportunity Employer: Opportunity Bank is an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of gender, age, disability, religion, marital status, or ethnicity. Interested candidates should submit a signed application letter, updated CV, and relevant academic documents as one consolidated PDF file. Clearly state the job title in the subject line and send your application to: recruitment@opportunitybank.co.ug Deadline: Monday, 6th October 2025, by 5:00 PM.