• Policy Administration and Support • Ensure accurate and timely processing of policy applications, renewals, and endorsements for Bancassurance business. • Coordinate with the underwriting and claims departments to ensure effective service delivery. • Verify submitted proposals, forms, and supporting documentation for completeness and accuracy. • Follow up with partner banks for pending requirements and policy issuance. • Premium Collection and Reconciliation • Monitor premium payments from partner banks and ensure proper allocation of premiums in the system. • Perform daily reconciliation of premium collections and bank statements to ensure accuracy. • Follow up on outstanding premiums and support bank teams with premium collection. • Reporting and Data Management • Prepare and maintain accurate reports on policy issuance, premium collections, and outstanding business. • Generate monthly performance reports and dashboards for management and bank partners. • Maintain and update databases to ensure data accuracy and integrity. • Relationship Management and Support • Serve as the key liaison between the Bancassurance team, internal operations, underwriting, and bank partners. • Support relationship managers at partner banks by providing timely operational support. • Address operational inquiries and resolve issues promptly to enhance customer experience. • Compliance and Risk Management • Ensure all Bancassurance operations adhere to regulatory guidelines, company policies, and bank SLAs. • Maintain proper documentation and records to ensure audit readiness. • Monitor compliance in product sales, reporting any breaches or inconsistencies. • Process Improvement • Continuously review and improve Bancassurance operational workflows for efficiency and effectiveness. • Collaborate with IT and relevant teams to streamline digital processes for better service delivery. • Provide insights on operational bottlenecks and suggest practical solutions.

• Education: • Bachelor’s degree in Business Administration, Finance, Insurance, or a related field. • Professional Certification: • Certification in Insurance (e.g., COP, ACII) is an added advantage. • Experience: • At least 2-3 years of experience in Bancassurance, operations, or insurance administration. • Skills: • Strong analytical and reporting skills. • Proficiency in MS Excel, Word, and other reporting tools. • Knowledge of insurance operations and Bancassurance processes. • Excellent communication and interpersonal skills. • Strong organizational and time management abilities. • Performs routine administrative duties, including drafting correspondences, scheduling appointments, organizing and maintaining data, and assisting internal and external stakeholders. • Additional Responsibilities • Administration • Produce, update, and provide best-practice support on a wide range of Microsoft documents, databases, and other departmental systems. • Business Meetings/Events Arrangement • Schedule appointments, arrange meetings and conferences, and organize travel plans. • Correspondence • Prepare routine letters, emails, minutes of meetings, and reports for approval by senior colleagues. • Document Preparation • Prepare moderately complex documents using various applications, including standard office software. • Gather and summarize data for reports. • Data Collection and Analysis • Collect data from standard sources and input it into standard formats to produce accurate reports. • Budgeting • Monitor and analyze data using budgeting systems and protocols. • Key Competencies • Directs Work • Drives Results • Ensures Accountability • Manages Complexity • Optimizes Work Processes • Plans and Aligns • Tech Savvy • Education • Bachelor’s Degree in Business Administration (Required) • Bachelor’s Degree in Finance and Banking (Required)