• Responsible for the growth of the Personal banking business portfolio to ensure set targets for portfolio growth, income and quality are achieved. • Prospect and recruit new Personal Banking business customers for the various products in the assigned branch, understanding their needs and requirements and recommending appropriate measures. • Achieve the set monthly and annual Personal Banking sales targets for all the products within the specified branch • Develop more Personal banking business from the existing branch clientele, i.e. increase share of wallet by cross selling all banking products to all the existing and potential branch customers. • Review branch business portfolio to optimize performance to re-activate the dormant ones for growth of the liabilities and assets for increased revenue • Keep in line with changing market trends and devise better ways of selling bank products and services. • Cross-sell all NC products i.e. bancassurance, asset finance, corporate banking, digital channels, institutional banking etc. • Make RM calls to clients on a daily basis and update them on any new products or any changes. • Comply with set TAT for account opening and loan processing as per customer service charter • Ensure that all documentation and transactions are in line with local and regulatory anti-money laundering and KYC requirements, in order to comply with KYC • Risk Management of existing and new portfolio/ customers to ensure a non-impaired asset and KYC compliant liability book. • Ensure all aspects of branch security as laid down in the bank procedure manual and other policies and circulars are strictly adhered to by all staff in the branch. • Customer account maintenance including management of inactive and overdrawn accounts. • Achieve a minimum of ‘Satisfactory/Acceptable’ audit rating through continuous assessment and prompt closure of all audit exceptions sighted. • Ensure timely monitoring and closure of annual reviews 2 months before expiry and recommend necessary action to management. • Manage customer queries, complaints and other correspondence in a timely manner and within set standards. • Timely and effective use of CRM and Credit Quest system to ensure TAT standards for customer account and loan processes are achieved. • Work closely with the appraisal team to structure customer deals and offer the best solutions to the clients. • Management of the customer relationship management system • Make RM calls to clients on a daily basis and update them on any new products or any changes. • Comply with set TAT for account opening and loan processing as per customer service charter • Conduct periodic trainings to the branch staff on all banking products & Services. • Proactively manage own learning and development by attaining required learning hours • Build and maintain team work within the branch resources. • Help in resource planning, setting performance objectives and providing regular feedback. • Monitor market conditions and trends and constantly give feedback to management for decision making. • Assist in identifying persona banking customer needs not met by existing products and the implementation of new products and services. • Grow existing Personal banking customer relationships and establish new ones for the branch • Establish good rapport with Personal customers through regular relationship visits to monitor business progress. • Manage NPLs to guarantee a clean book. • Work with the Branch Manager to plan and coordinate the Personal banking and other sales activities scheduled for the period. • Adhere to annual leave plan as agreed with line manager. • Any other duties as assigned by the Branch Manager

• Academic: • Bachelor’s Degree in business related field. • Professional Qualification CPA, ACCA, Credit Management will be an added advantage • Professional: • Credit skills and Knowledge of banking products and policies is an added advantage • Desired work experience: • 3-4 years banking experience in a sales, customer service and relationship management.