• Country Program-Level (to all CP) • Provide first-line IT support to staff, both in-person and remotely. • Assist in the setup, configuration, and maintenance of hardware and software. • Support the administration of Office 365 and user accounts under the guidance of the IT Officer. • Monitor and maintain local network infrastructure and connectivity. • Help implement and enforce IT policies, including data protection and cybersecurity measures. • Maintain an inventory of IT equipment and assist with procurement processes. • Support training sessions and provide user guidance on digital tools and systems. • Log and track support requests using the FreshService ticketing system. • Global-Level (in coordination with IT Officer) • Assist in the rollout of global IT initiatives and tools. • Support data protection compliance and incident response.

• Diploma or degree in Information Technology, Computer Science, or a related field. • Minimum 3 years of experience in IT support or systems administration. • Familiarity with Office 365, Windows OS, and basic networking. • Strong troubleshooting and communication skills. • Ability to work independently and as part of a team. • Desirable Skills and Experience • Experience with cloud-based systems and remote support tools. • Basic knowledge of cybersecurity and data protection. • Exposure to ticketing systems (e.g., FreshService). • Experience working in a humanitarian or development context. • Languages • Fluency in English (written and spoken) is required. • Knowledge of local languages or French/Spanish is an asset. • Key Competencies • Service-oriented and responsive to user needs. • Practical problem-solver with attention to detail. • Willingness to learn and adapt to new technologies. • Collaborative and respectful in a multicultural environment.