• Business Process Strategy & Governance • Develop and oversee an enterprise-wide Business Process Management (BPM) framework aligned with organizational objectives. • Establish governance structures to monitor, evaluate, and improve business processes. • Define and track key performance indicators (KPIs) for process efficiency and effectiveness. • Process Optimization & Transformation • Lead process discovery, mapping, and analysis to identify inefficiencies and improvement opportunities. • Design and implement process automation solutions to enhance productivity. • Technology Leadership & Innovation • Guide the design and implementation of scalable, secure, and integrated IT systems. • Evaluate emerging technologies (e.g., cloud computing, AI, IoT, blockchain) and recommend adoption strategies. • Drive digital transformation initiatives to modernize legacy systems and improve operational efficiency. • Stakeholder Engagement & Change Management • Collaborate with senior leadership and department heads to prioritize process improvement initiatives. • Facilitate workshops and training sessions to promote BPM best practices. • Coordinate with other government agencies to promote information exchange through automated integrations. • Manage change resistance by communicating benefits and ensuring smooth adoption of new processes. • Performance Measurement & Continuous Improvement • Monitor process performance using data analytics and benchmarking. • Apply Lean, Six Sigma, or Agile methodologies to drive continuous improvement. • Ensure compliance with industry standards and regulatory requirements. • Team Leadership & Development • Lead a team of Business Process Analysts, Software Developers, and BPM specialists. • Foster a culture of innovation, efficiency, and accountability. • Mentor staff on process improvement techniques and tools.

• Bachelor’s degree in computer science, Information Technology, Information Systems, Software Engineering, Business Process Management, Business Administration, Education, or a related field from a recognized institution. • Master’s degree in Business Process Management or a related field such as Operations Management, Information Systems, information technology or Industrial Engineering. • Certifications (any of the following): • Lean Six Sigma (Black Belt or Master Black Belt) • Information Technology Infrastructure Library(ITIL) Practitioner • Certified Business Process Professional (CBPP) • Project Management Professional (PMP) • Projects IN Controlled Environments, Version 2 ( PRINCE2) Practitioner • Other relevant internationally recognized process improvement certifications • Experience • Minimum of 10 years in operations, IT management, process reengineering, or business transformation, with at least 6 years in leadership roles. • Proven track record in process reengineering, automation, and digital transformation. • Experience in government or large-scale enterprises is an added advantage. • Skills & Competencies • Proficiency in process modeling tools (e.g., Visio, ARIS, Signavio) • Strong data analysis and visualization skills (e.g., Power BI, Tableau, Excel) • Knowledge of ERP, CRM, and workflow automation platforms • Excellent communication, negotiation, and stakeholder management skills • Strategic thinking, problem-solving, and decision-making capabilities • Performance Metrics • Reduction in process cycle times and operational costs • Increased efficiency through automation and standardization • Improved stakeholder satisfaction with process improvements