TNC-MP-JD-001
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AREA OPERATIONS MANAGER
Position Description
Job Title: Area Operations Manager
Reports To: Country O&M Head
Division: Operations & Maintenance (O&M)
Location: Uganda — field-based role covering tower sites across the assigned operational area
Supervises: Direct : Indirect:
Field Support Engineers Business partners and technicians in the
assigned area
Interacts/Interfaces
with: Internal: External:
O&M; New Build; SCM; Technology; other
enabling functions
Operators (customers); partners;
landlords; government authorities —
police, city administration, labour
commissioner, and other administrative
officials
Activities:
Job Summary
• Ensure reliable and compliant tower operations by overseeing site uptime, safety
standards, energy management, and maintenance activities across the assigned
area.
Job Purpose
• Manage stakeholders and partners to optimize operational costs, maintain service
levels, and support consistent customer satisfaction across the assigned area.
Environment, Safety and Health Compliance
• Build and reinforce a strong safety culture across all sites.
• Monitor safety compliance and ensure adherence to all safety guidelines and
procedures.
• Ensure identification of safety training needs to meet compliance requirements.
• Manage external environmental risks, identify potential challenges in the area, and
develop actions to mitigate them.
Stakeholder Management
• Engage with community members, landowners, local administration, energy
backup officials, and other stakeholders to build relationships and secure support
for resolving site issues.
• Ensure customer expectations are met by aligning on requirements and resolving
concerns proactively.
• Manage partners by tracking and monitoring their performance to ensure service
delivery as per defined service level agreements.
• Liaise with internal stakeholders for requisitions, work orders, and services to
ensure timely closure and site support.
• Secure timely customer sign-offs on uptime and service delivery.
• Coordinate with the country team to ensure optimal utilization of capex and opex
for site stability as per defined processes.
Operations Management
• Review Tower Operating Centre reports periodically (outage, fault, uptime),
conduct root-cause analysis, and implement corrective measures to maintain
smooth site operations and SLA-defined uptime.
• Monitor and ensure timely closure of preventive and corrective trouble tickets to
maintain zero-defect sites.
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• Conduct periodic site visits to assess operations, key management, security, asset
monitoring, safety, upkeep, and hygiene; identify gaps against audit checklists to
ensure quality assurance and audit compliance.
• Use digital tools to monitor diesel usage, validate diesel and energy backup
consumption data, and ensure timely fuel filling while minimising pilferage for
effective energy management.
• Propose decisions on asset replacement based on asset lifecycle and performance
to ensure optimal utilisation and protection of company assets.
• Ensure full compliance with internal operations and maintenance processes and
systems.
• Provide solar-power corrective maintenance support and optimize power
consumption.
Cost Management
• Oversee repair and maintenance costs and ensure optimal levels are maintained.
• Monitor diesel consumption trends, review beat plans, and conduct root-cause
analysis to optimize energy costs across sites.
• Ensure timely certification, review, validation, and root-cause analysis of abnormal
bills; resolve outstanding issues and process bills as per SLA to optimise opex.
• Provide inputs to the country opex manager / operations support manager for
customer SLA sign-off and partner KPI sign-off.
• Drive Indoor-to-Outdoor (I2O) site conversion initiatives to reduce operational
costs.
Team Development
• Supervise, guide, and motivate business partners and technicians to deliver on
objectives; review performance and provide feedback to reinforce ownership and
process compliance.
• Identify training needs of business partners and technicians; coach them on
technical and behavioural skills and recommend relevant training programs.
• Set clear individual performance expectations, conduct regular reviews, recognise
good work, and guide improvement areas to build a high-performance team.
• Monitor on-ground operations and actively identify business risks.
• Ensure adoption of Total Quality Management (TQM) practices and the Plan–Do–
Check–Act (PDCA) problem-solving approach across the team.
Key Performance Indicators
• Site uptime delivered within SLA, with timely customer sign-offs on uptime and
service delivery.
• Safety compliance maintained across all sites; safety training needs identified and
closed.
• Preventive and corrective trouble tickets closed on time; zero-defect sites
maintained.
• Diesel/energy consumption and cost optimised; pilferage minimised; abnormal bills
resolved within SLA.
• Partner performance delivered against SLAs and KPIs; partner KPI sign-offs
completed.
• Repair and maintenance costs held within sanctioned opex/capex budget.
• I2O conversion initiatives progressed as planned.
Working Environment
• Field-based role across the assigned area’s tower sites, with regular site visits and
travel.
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• Operates within sanctioned opex/capex budgets, working with customers
(operators), business partners, landlords, and the estate and projects teams.
Person Specification
Education, Training,
Skills & Experience:
Qualification
• Mandatory: Bachelor’s degree (B.Tech).
Experience:
• 5+ years of relevant experience.
• Knowledge required: telecom infrastructure; power & energy systems; asset &
infrastructure knowledge.
• Functional skills — Mandatory: landlord engagement; on-site material
management; risk management (operations); safety compliance; investigative
skills; data analytics; energy efficiency management; project/program
management. Preferred: cost management (capex, opex); key account
management (vendors/partners/suppliers/business partners).
• Technical skills — Mandatory: ERP systems; MS Office. Preferred: Power BI.
Behavioural Competencies
• Business mindset; digital mindset; collaborative; lead people — delivering
performance; lead people — developing talent; influence through communication;
create happy customers; problem solving; deliver through process; action and
decision.
How to Apply:
You can apply by submitting your cover letter and CV to oil.gasjobs@truenorthafrica.com
with subject line Area Operations Manager by 20th September 2026.
All application documents must be in either PDF or MS. Word.