• Develop and maintain an effective Customer Relationship Management (CRM) system for all VEQ brands. • Actively promote and sell VEQ products across the Ugandan market. • Conduct regular and effective customer visits nationwide. • Perform machine walk-arounds, preventive maintenance inspections, and technical evaluations, providing actionable recommendations to clients. • Prepare and submit detailed reports, including customer visit summaries, call reports, machine condition assessments, and sales forecasts. • Maintain accurate and up-to-date customer records and machine population data. • Monitor competitor activities and provide insights on market trends and customer needs. • Collaborate with parts, service, sales, and OEM representatives to ensure seamless delivery of services and parts to customers. • Promptly follow up on customer feedback and escalate to relevant departments. • Submit comprehensive activity reports to the Sales Manager.

• Education: • Bachelor’s Degree in one of the following disciplines: • Mechanical Engineering • Auto Engineering • Commerce • Marketing • Economics & Development Economics • Business Studies • International Business • Sales & Marketing • Experience: • Minimum of 2 years of experience in a similar aftersales or customer-facing role. • Skills and Competencies • Strong business acumen and market awareness. • Excellent verbal and written communication skills. • Customer-centric mindset with a focus on building lasting relationships. • Confident presentation and negotiation abilities. • Analytical thinking and problem-solving skills. • Results-driven with a track record of meeting targets. • Technical knowledge of heavy equipment operations and maintenance. • Proficiency in reporting tools and CRM software.

Interested candidates are invited to submit their application letter and CV to: Email: p.namono@gmach.ug Subject Line: Application for AfterSales Officer Position Deadline: 18 April 2025 Only shortlisted candidates will be contacted.