• Customer Support & Complaint Resolution: • Serve as the primary contact for after-sales service inquiries and complaints. • Ensure prompt resolution of customer issues related to product performance, servicing, or defects. • Coordinate with internal teams and suppliers to provide timely solutions. • Maintain strong relationships with customers to ensure satisfaction and loyalty. • Warranty & Repairs Management: • Process and track warranty claims, ensuring compliance with warranty policies. • Coordinate product repairs and replacements with service centres and suppliers. • Maintain records of service requests and warranty claims for reporting and analysis. • Follow up on repair status and ensure customers receive timely updates. • Coordination with Service Teams & Suppliers: • Liaise with service technicians, suppliers, and logistics teams to facilitate repairs and part replacements. • Ensure service teams follow set procedures for troubleshooting and repairs. • Work closely with sales and warehouse teams to manage product exchanges and replacements. • Reporting & Process Improvement: • Monitor after-sales performance and generate reports on common issues, resolution times, and customer feedback. • Identify trends in product defects and communicate insights to management and suppliers. • Recommend improvements to enhance the efficiency of after-sales processes.

• Diploma/Degree in Business Administration, Customer Service, Supply Chain, or a related field. • Minimum 3–5 years of experience in after-sales service, customer service, or a related role. • Strong understanding of warranty policies, repairs, and customer support processes. • Excellent problem-solving, communication, and conflict resolution skills. • Ability to work with CRM systems, service management tools, and ERP software. • Strong organizational skills and attention to detail. • Ability to multitask and work under pressure to meet customer expectations.

All candidates who meet the criteria outlined as above are encouraged apply under the job vacancy “QSSU-AZ-ASC-AFTER SALES COORDINATOR” Note: Only shortlisted applicants will be contacted. The deadline for applications is not later than 05:00 pm Saturday 12th July, 2025