• Assist the billing Supervisor in checking of the bills thereby identifying and eliminating any errors to ensure correct billing of all Post-Paid Customers. • Using a pre-determined sample, detect report and follow up on bill errors for resolution by I.T department. • To timely perform mid-month (mock) bill verifications aimed at ensuring that any major errors are detected, reported to I.T and fixed before month end. • To timely resolve and provide feedback on Customer billing disputes, queries and inquiries. • Support MTN’s overall Customer Management and quality initiatives by paying regular visits to key accounts and making outbound calls to survey bill quality. • To manage and update Customers’ billing address data on the billing system thereby ensuring all clients have a proper billing address (physical and e-mail). • Attend to returned (undelivered/bounced bills), ensure re-delivery and coordinate with credit controllers where reasons for non-delivery of bills are inactive or change of bill receiver’s email. • Timely and accurate daily, weekly and monthly reporting to monitor performance.

• Bachelor’s degree in Business Administration or any other relevant field. • Experience: • 3 years’ experience in a service and business driven organization • Telecommunication or service industry trends towards digitalization of invoicing products and billing • solutions. • Experience with data analytics and advanced excel. • Knowledge, Skills and Attributes: • Strong work ethic and ability to work with minimal supervision • Alertness to quality, attention to detail, flexible and able to handle stress • Able to work within a team and work independently • Sense of urgency necessary to meet goals, objectives and deadlines • Computer proficiency • Data analytics using MySQL, and pivot. • Knowledge of advanced excel.