• Operations & Coordination • Oversee day-to-day administrative operations of the business • Coordinate appointments, procedures, and travel arrangements for international patients • Manage communication between patients, hospitals, and third-party service providers (transportation, accommodation, interpreters, etc.) • Ensure proper documentation and records for all patient journeys • Client Support & Communication • Serve as the primary point of contact for clients from inquiry to post-treatment follow-up • Provide clear, empathetic, and culturally sensitive communication to patients and families • Handle patient queries promptly and professionally • Vendor & Partner Management • Maintain strong relationships with hospitals, clinics, physicians, and service providers • Negotiate service agreements and ensure timely coordination with medical partners • Track service-level performance and report inconsistencies or issues • Compliance & Quality Control • Ensure all medical procedures and patient handling adhere to ethical standards and local/international regulations • Safeguard client confidentiality and data privacy • Reporting & Admin • Prepare regular reports on patient cases, revenue, partner performance, and operational KPIs • Manage billing, invoicing, and basic financial tracking in collaboration with the finance team • Assist in developing and refining SOPs for operational efficiency

• Bachelor’s degree in Business Administration, Healthcare Management, or related field • Minimum 3 years of experience in a healthcare, medical coordination, or administrative role • Excellent verbal and written communication in English (multilingual ability is a plus) • Strong organizational and project management skills • Proficiency in Microsoft Office, Google Workspace, and CRM tools • High emotional intelligence and cultural sensitivity