• Key Result #1 – Customer Care and Front Desk Management • Provide excellent, professional customer service to visitors and respond to public inquiries. • Prioritize appointments while maintaining security awareness. • Direct FH staff and visitors to appropriate offices. • Manage, direct, and relay telephone calls and messages promptly. • Handle incoming and outgoing calls at the front desk, prioritizing urgent calls. • Key Result #2 – Admin, Asset, and Stores Management • Maintain an updated store register or cards. • Coordinate with suppliers and the Logistics Department to ensure timely receipt and dispatch of supplies with proper documentation per admin policy. • Act as custodian of logistics and stationery stores. • Plan quarterly office grocery needs and ensure proper custody. • Generate reports to support re-order points and maintain optimum stock levels. • Handle and resolve stock-related queries. • Support asset verification exercises. • Coordinate courier services and verify payment documents. • Ensure staff meetings are well-coordinated in liaison with the Program Director and PAM. • Key Result #3 – Staff Data Management and Welfare • Update staff lists monthly, ensuring accurate phone numbers. • Maintain updated staff contact lists (phone numbers and emails) in coordination with HR and IT. • Compile and track staff timesheets monthly with a proper system. • Assist in planning and preparing meetings, workshops, and conference calls with departmental heads. • Coordinate transport and accommodation for national and international staff/visitors in or from Kampala. • Organize meals for training staff. • Raise purchase requests for staff as needed. • Key Result #4 – General Office Management • Ensure timely payment of utilities (water, electricity, garbage collection, etc.). • Ensure rent for all Area Programs (APs) is paid promptly per contract terms. • Maintain a clean and safe work environment through routine housekeeping. • Keep all office premises clean at all times. • Manage the office boardroom booking system effectively. • Follow a weekly duty roster for cleaning offices, windows, doors, ventilators, and verandas. • Ensure washrooms are clean, with running water and necessary detergents. • Keep the kitchen area, floor, sinks, and drawers clean and tidy. • Prepare meals for office staff or visitors when requested. • Support additional duties in logistics, finance, HR, IT, and program functions as assigned. • Job Level Specifications • Proficient in Microsoft Word and internet usage. • Strong customer care and people skills, with effective communication. • Ability to work in a cross-cultural setting. • Demonstrates excellence, efficiency, and effectiveness. • Maintains high confidentiality with sensitive information. • Must be a committed Christian, actively involved in a local church, and living in accordance with a biblical worldview. • Honest, self-driven, proactive, hardworking, and motivated by service to the disadvantaged, with minimal supervision. • Team player with excellent communication and interpersonal skills. • Committed to continuous learning and professional growth.

• Minimum of two years of progressive administrative experience within an NGO. • Customer care certificate is an added advantage. • Education/Certifications • Bachelor’s or Diploma in Office and Information Management, Stores Management, Counseling, Social Work and Administration, Procurement and Logistics, or related disciplines from a recognized institute. • Language • Proficiency in spoken and written English. • Safeguarding Policy: • FH upholds a zero-tolerance policy against sexual exploitation, abuse, and harassment in all relief and development programs. Employees must maintain high ethical standards, protect organizational integrity, and align with FH Heartbeat and safeguarding policies. Violations may result in corrective action, up to and including termination.