• Patient Registration: • Greet and welcome patients and visitors in a courteous and professional manner. • Collect and accurately record patient information, including personal details, insurance data, and medical history. • Ensure all required forms and documents are completed and signed by patients. • Patient bookings. • Insurance Verification: • Verify patient insurance coverage and eligibility, including co-pays and deductibles. • Communicate insurance-related information to patients and assist with inquiries. • Collaborate with insurance providers to resolve any discrepancies or issues. • Billing and Payment Processing: • Generate and review patient bills, ensuring accuracy and completeness. • Explain billing procedures and financial obligations to patients. • Collaborate with the team and supervisor to resolve billing inquiries or disputes. • Posting invoices and presenting them to clients. • Presenting of updated interim bills and invoices to clients. • Sending any invoices to insurance which need to be preapprovals. • Closing of visits in the system and submitting the invoices to the vetting team. • Patient Relations: • Maintain a friendly, welcoming, and patient-centric atmosphere. • Handle patient inquiries, complaints, or concerns in a professional and empathetic manner. • Ensure patient confidentiality and privacy are strictly maintained. • Ensure capturing and facilitating immediate resolution of patients’ complaints. Issues must be broken down into urgent plan of action affecting patient satisfaction. • Report service gaps to ensure interventions. • Maintain working knowledge of the appointment system i.e., times of all clinics, duration of appointments, knowledge of computer system, doctors’ rotas, procedures for booking routine and urgent appointments. • Switchboard management/Operation of telephone. Receive and make calls as required in an efficient, professional manner according to C-Care protocol. • Information security. Ensure that all patient interactions are dealt with confidentially and any confidential paperwork is dealt with in accordance with C-Care protocol. • Patient Directing: • Direct patients to appropriate departments or healthcare professionals. • Provide clear and concise directions within the facility to ensure a smooth patient flow. • Address any patient concerns or questions regarding their visit.

• A minimum of a diploma in any business field. • Experience: • At least 1 year working in a service industry. • Behavioural Competencies: • Good interpersonal skills. • Good communication skills (Verbal & Written) to communicate effectively with clients, the team, and other staff. • Flexibility, attention to detail, professionalism, time management, telephone etiquette. • Computer Literacy especially MS Office. • Experience in a similar field is desired. • Exceptional Customer service. • Ability to multi-task. • Note: • Please note that your Job / Service Objectives is not an exhaustive list of tasks and duties, but serves as a guideline for daily duties, which may evolve from time to time according to the business requirements.