We are seeking qualified, professional, and customer-focused individuals to join our dynamic team in the following roles

1. Receptionist (Front Office) 

Reports to: Front Office Supervisor / Manager

Education & Qualifications 

• Diploma or Degree in Hotel Management, Tourism, Business Administration, or related field.
•  Certification in front office operations is an added advantage.

Experience

•  1–2 years experience in a hotel front office role.
•  Experience using PMS systems (e.g.,Karibu, Opera, IDS, Ezee Adsolute) preferred.

Key Skills 

•  Excellent communication and interpersonal skills.
• Strong customer service orientation.
•  Computer literacy (MS Office, booking systems).
• Problem-solving and multitasking ability.

Key Responsibilities

• Guest check-in and check-out .
•  Handling reservations and inquiries.
• Managing guest complaints professionally.
• Cash handling and billing.
• Coordinating with housekeeping and other departments.

       2. Waitress (2 Positions – Food & Beverage Service)

• Certificate/Diploma in Hospitality or Food & Beverage Service.
•  Training in food safety and hygiene is a plus

Experience

•  1–2 years in a restaurant or hotel environment.
• Experience using POS systems (e.g.,Karibu, Micross, IDS, Ezee Optimus) preferred.

 Key Skills

• Strong customer service and communication skills.
• Knowledge of food and beverage service standards.
•  Ability to upsell menu items.
•  Teamwork and attention to detail.

Key Responsibilities 

• Taking and serving orders.
•  Ensuring guest satisfaction in the restaurant/bar.
•  Setting up and clearing tables.
• Processing bills and payments.
• Maintaining cleanliness of service areas.

• Certificate/Diploma in Hospitality or Tourism and Hotel Management.
• Housekeeping training certificate is an advantage

Experience

• 1 year experience in housekeeping (hotel preferred).

Key Skills 

• Attention to detail.
• Time management and efficiency.
• Physical stamina.
• Knowledge of cleaning standards and chemicals

Key Responsibilities.

• Cleaning and servicing guest rooms.
• Replenishing room amenities.
•  Reporting maintenance issues.
• Ensuring high cleanliness standards •Handling lost and found items properly.

• Certificate/Diploma in Hospitality or Tourism and Hotel Management

Experience

• Previous experience in a hotel is an added advantage.
• Must be having a valid driving permit.
• Must be fluent in English.
• Must have an understanding on Tourist attractions in Uganda.

Key Skills

•  Good communication and interpersonal skills.
• Physically fit and presentable.
• Customer service oriented.
• Basic knowledge of hotel services and local area.

Key Responsibilities

• Assisting guests with luggage.
• Escorting guests to rooms.
• Delivering messages and items.
• Supporting front office operations.
•  Maintaining lobby cleanliness and order.
• Airport pick-up and drop off.

• Bachelor’s Degree in Accounting, Finance, or related field.
•  Professional qualification (CPA, ACCA) is an added advantage.

 Experience

•  2–4 years experience in accounting (hotel experience preferred).

Key Skills 

• Strong analytical and financial reporting skills.
• Knowledge of inventory and cost control systems.
• Proficiency in accounting software (e.g., QuickBooks, Sage,Tally etc )
• Attention to detail and integrity.

Key Responsibilities

• Monitoring food and beverage costs.
• Preparing cost reports and variance analysis.
• Managing stock control and inventory systems.
• Auditing purchases and store records.
• Supporting budgeting and financial planning

• Bachelor’s Degree or Diploma in Marketing, Sales, Business Administration, or Hospitality Management
• Certification in Digital Marketing or Sales is an added advantage

 Experience 

• 2–4 years experience in hotel sales,marketing, or a related field.
• Proven track record in meeting sales targets (especially in hospitality).

Key Skills

• Strong sales, negotiation, and closing skills.
• Excellent communication and interpersonal abilities.
• Digital marketing skills (social media, email marketing, online travel agents – OTAs).
• Knowledge of corporate sales and tour operator business.
• Ability to analyze market trends and competitor activity.

Key Responsibilities

• Driving room sales, conference bookings, and restaurant promotions.
• Identifying and securing corporate clients and partnerships.
• Managing online presence (social media, website, OTA platforms).
• Developing and executing marketing campaigns.
• Conducting sales calls, site visits, and client meetings.
• Preparing weekly and monthly sales reports.
• Supporting pricing strategies (rack, corporate, and promotional rates).

•  Diploma or Certificate in Accounting, Finance, Business Administration, or related field.
• Training in cash handling or basic accounting is an added advantage.

Experience

• 1–2 years experience as a cashier in a busy hotel environment

Key Skills

• Strong numerical and cash handling skills.
• High level of honesty and integrity.
• Attention to detail and accuracy.
• Basic computer skills (POS systems, MS Excel).
• Good communication and customer service skills.

Key Responsibilities

• Receiving payments (cash, mobile money, cards).
• Issuing receipts and invoices accurately.
• Operating POS systems efficiently.
• Balancing cash at the end of each shift.
• Preparing daily cash reports.
• Coordinating with the accountant on reconciliations.
• Handling guest billing queries professionally.

Additional Requirements

• Trustworthy with no history of financial misconduct.
• Ability to work under pressure and long hours.
• Willingness to work shifts, weekends, and holidays.

8. Food & Beverage Manager

• Bachelor’s Degree or Diploma in Hospitality Management, Hotel & Restaurant Management, Business Administration (with F&B specialization preferred)
• Additional certifications such as Food Safety & Hygiene (HACCP), Bar & Beverage Management, Customer Service Training are an advantage.

• Minimum 3–5 years of experience in F&B operations.
• At least 2 years in a supervisory or managerial role
• Experience in Restaurant and bar operations, Banqueting & events (important for hotels with conference facilities), Cost control and inventory management

Key Skills

• Strong leadership and team management skills
•  Excellent customer service and guest relations
• Financial management (budgeting, cost control, revenue tracking)
• Knowledge of food costing and menu engineering
• Stock control and procurement management
• Strong communication and interpersonal skills
• Problem-solving and decision-making ability
• Ability to work under pressure and long hours

• Oversee daily operations of restaurant, bar, and room service.
• Ensure high service standards and guest satisfaction.
• Manage and supervise, Waiters/Waitresses, Barmen, F&B Supervisors.
• Monitor food and beverage costs (target: 30–45% depending on concept).
• Develop and update menus with the Executive Chef.
• Handle inventory control and stock audits.
• Coordinate events, conferences, and banquets.
• Ensure compliance with health & safety regulations.
• Prepare daily, weekly, and monthly reports.

• Professional appearance and grooming.
• High level of integrity and accountability.
• Attention to detail.
• Strong organizational skills.
• Energetic and proactive.

Systems Knowledge (Added Advantage)

• Familiarity with hotel systems such as POS systems (e.g., Micros, Opera POS), Inventory systems, Basic accounting software

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