7 Commission-Based Field Collections Agents
Uganda * Full-time
NUMIDA
Position:
Commission-Based Field Collections Agents (7)
Location:
Kampala, Uganda
Application Deadline:
February 15, 2026
Expected Start Date:
March 2, 2026
Pay Structure:
Performance-Based Commission
About Numida:
There are 20 million micro and small businesses (MSBs) across Africa and traditional financial services are failing them.
Numida’s vision is to enable 1 million African small business owners to achieve their dreams by 2030. To achieve this we are executing our mission of building financial products to catalyze meaningful change for ambitious African small business owners and their communities.
We build digital financial services to enable ambitious small business owners in Africa to realise their potential, enabling them to comfortably support their families and grow their communities. We started by building the best working capital loan product in the market, available to financially excluded small businesses. That means instead of borrowing from unregulated informal lenders or family or friends, business owners apply via the Numida app in minutes, and receive capital within a day.
Since 2021 we’ve provided more than $120 million in working capital to 90k+ businesses in East Africa, and we are excited to do more to serve this $5 billion market. We are Uganda’s first and only YC-backed startup and are also backed by world class investors such as Serena Ventures, Onafriq, Breega, and 4Di Capital.
In 2025, Numida was recognized by the Financial Times as the 17th fastest growing company in Africa, and by the World Economic Forum and as a Technology Pioneer.
Find out more at https://numida.com.
Job purpose:
As Commission-Based Field Collections Agent, you will be responsible for contacting clients, following up on outstanding payments, and ensuring timely collections for the credit portfolio in line with Numida’s policies. You will work closely with the Credit Operations team, ensuring
client accounts are effectively managed, and contributing to the overall success of the collections effort.
Reporting Line:
This role reports to the Assistant Collections Team Leader – Field Collections.
KEY DUTIES AND RESPONSIBILITIES
Responsibilities:
- Client Follow-up: Regularly contact clients to recover overdue amounts, follow up on promises to pay, and maintain accurate records of interactions in the CRM.
- Field Collections: Visit clients in the field to recover payments when necessary, while maintaining professionalism and compliance with the organization’s standards.
- Reporting: Provide daily, weekly, and monthly updates to the Team Leaders and Credit Operations Manager on recovery progress and challenges faced in the field.
- Client Relations: Establish positive relationships with clients to encourage timely payments and resolve any issues leading to delayed collections.
- Compliance: Ensure all interactions and recovery methods are in line with Numida’s Standard Operating Procedures (SOPs) and relevant regulatory requirements.
- Target Achievement: Meet or exceed the set collection targets, maximizing recovery efforts across the assigned client base.
- Collaboration: Work closely with team leaders, supervisors, and other stakeholders to align recovery strategies with company goals.
- Problem Solving: Quickly identify client issues and develop strategies to rehabilitate and retain clients to avoid further loan defaults.
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QUALIFICATIONS / SKILLS
Your profile:
- 2+ years of experience working as a Collections Officer
- Strong interpersonal and communication skills
- Prior experience in collections, sales, or a customer-facing role
- Ability to work independently and take initiative
jood negotiation skills and problem-solving capabilitie
, Strong time management and organizational skill
- Willingness to travel and work in the field
- Proficient in computer and mobile technology – you are experienced with Android apps and desktop productivity software like Google Drive, Google Sheets, Google Docs etc.
Verbal and written fluency in both English and Local Languages. Fluency in other Ugandan languages is an asset.
Deadline: Expired
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