• Management of a reliable Configuration management database, Definitive Hardware store and Definitive software library.
• Enforcement and control of the infrastructure configuration management Standards.
• Proactively monitor and prepare periodic reports (Daily, Weekly, Monthly and quarterly) for IT Environments’ health status – in Production, SIT, DR and UAT.
• Record and prioritize IT Problems, collaborate with respective Problem owners and prioritize problems with appropriate diligence for timely resolution.
• Monitor compliance to the Problem management procedure within the IT environments, publish temporary solutions (workarounds) and final solutions for known errors.
• Supervise and follow-up with respective Problem owners to investigate underlying cause of IT Problems, document Root Cause Analysis (RCA) reports and closure within agreed Problem SLA timelines.
• Plan and coordinate IT Disaster Recovery Plan maintenance.
• Contributes to Planning the Enterprise systems delivery, Support and monitoring annual budget through the Manager IT Service Delivery and validating related costs in the respective BAU environment.
• Minimize costs resulting from service failures and prevent operational losses.

• Minimum of a Bachelor’s Degree in Computer Science, IT, Engineering or other numerical biased field from a reputable university or college.
• Certification in ITILv4.0+ foundation added advantage.
• Knowledge of Banking services or other IT certification is added advantage.
• Any other IT certification is added advantage.
• At least 3 years broad experience in support and implementation of information Systems and communication systems.
• General technological skills in Server hardware, Storage, Operating systems (Windows & LINUX), Security & Network infrastructure.
• Problem solving skills.
• Excellent report and technical writing skills.
• Excellent interpersonal, organizational, negotiation and communication skills.
• Exceptional oral and written communication skills with the ability to communicate clearly and persuasively, interpret documents, understand procedures, write reports and correspondence; speak clearly to third parties and employees.
• Self-motivated team player with the ability to adapt and work co-operatively and effectively in different situations and teams to carry out assigned tasks maintain a positive attitude under stress conditions.
• Disposition to share knowledge fully and willingly with other employees in the interest of the organization.
• Clear knowledge of IT Service Management best practices and frameworks.
• Self-Driven.
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• Analytical Thinking & Inductive Reasoning.
• Critical Judgement and Decision-Making.
• Planning and Organization.
• Good Communicator – Presents ideas effectively, clearly and concisely both orally and in writing.
• Self-Development – Pursues positive change in self and organization. Drives own personal development plan.
• Problem Management skills.
• Report writing and Presentation skills.
• Good Co-ordination skills.
• Team-oriented attitude to help end users with technical problems.

INVITATION

If you believe you meet the requirements as noted above, please use the link below to apply;

careers.dfcugroup.com

Once there, click on “Career Opportunities” to get started. (We recommend using Google Chrome for the best experience.)

Deadline: Friday 20th February 2026

Only short-listed candidates will be contacted.