• Loan Repayment Monitoring: Track loan repayment schedules to ensure payments are made on time and in full. • Repayment Follow-Up: Proactively contact clients regarding upcoming or missed payments and negotiate repayment plans to avoid defaults. • Customer Relations: Maintain positive relationships with clients during the collections process, ensuring resolutions are amicable and non-intrusive. • Debt Recovery: Manage the recovery of overdue loans, identify accounts at risk of default, and take appropriate actions to mitigate financial loss. • Collection Reporting: Maintain accurate records of collection efforts, including calls made, payment plans, and successful recoveries, and provide regular progress reports to management. • Fraud Detection & Prevention: Identify potential fraud risks or suspicious loan applications that may affect repayment of loan management. • Additional Duties: Assist with other tasks related to loan collections, risk management, and customer service as required by management. • Customer Acquisition & Retention: Attract new customers and cultivate strong relationships with existing clients to meet acquisition and retention targets. • Loan Application & Processing: Review, assess, and process loan applications to ensure all documentation is provided and meets company standards. • Loan Management: Disburse loans and monitor their progress, ensuring compliance with company policies. Maintain accurate records of all loan transactions. • Customer Support & Education: Provide clear, thorough information about loan options, repayment schedules, and terms to ensure customers fully understand their obligations. • KYC & Due Diligence: Conduct comprehensive Know-Your-Customer (KYC) checks to verify loan eligibility and ensure compliance with company guidelines and regulatory requirements and ensure clients undergoing collections are thoroughly vetted and their information is up-to-date. • Customer Relationship Management: Develop and maintain strong client relationships, ensuring a high level of satisfaction throughout the loan process. • Reporting & Record Keeping: Accurately document customer interactions, loan applications, and approvals, and generate regular operational reports. • Loan Disbursements: Ensure timely and accurate disbursement of loans, keeping clients informed about the status of their applications and loan accounts. • Additional Responsibilities: Perform other tasks as assigned by management related to loan issuance, monitoring, and customer care.

• A Bachelor’s degree or relevant certification in business, finance, or a related field. • Strong computer literacy and fluency in English (both written and verbal). • Flexibility to relocate as required. • Strong attention to detail and a target-driven approach. • Self-motivated, proactive, and able to work effectively both independently and in a team environment.

Send your updated CV via Email to hr.ug@simplepay.capital