• Review transaction alerts generated by the risk management tools based on specific parameters. • Appropriately act on any suspicious transactions or suspected fraudulent transactions. • Investigate any suspicious activities arising from the alerts and resolve by marking good or fraudulent and action on any exceptions raised. • Contact customers regarding suspect activity. • Ensure respective Risk Register / Case register is updated and sent to Risk / Forensics team as and when required. • Setting up of rules and periodic review of parameters in the Transaction/ Fraud Management Systems. • Advise and review emerging digital fraud trends for risk mapping. • Review reported and confirmed fraudulent activities captured in the case management tool and allocate/action as appropriate. • Review the transaction trends raised on the service monitoring tool • Submit transaction monitoring reports to management and forensics as required.

• ) Academic & Professional • Bachelor’s degree in Business, Finance, Accounting, Statistics, any related field is required. • Professional Certifications in Banking, Accounting, or any related field are an added advantage. • Master’s degree in business, Finance, Accounting, Statistics, any related field is an added advantage. • b) Experience • A Minimum of 7 Years’ Experience preferably in Banking Operations, Card /Digital Services Operations, People Management, Risk Management and Stakeholder Management.