• Oversee and manage a team of Telesales Agents to ensure achievement of team and individual sales targets and key performance indicators (KPIs). • Monitor and evaluate agent performance, providing coaching, feedback, and training to enhance productivity, call quality, and customer satisfaction. • Develop and implement telesales strategies to promote Mogo’s finance products and optimize lead conversion rates. • Analyze sales data and pipeline reports to identify trends, opportunities, and areas for improvement, presenting actionable insights to management. • Ensure accurate and timely documentation of customer interactions and sales activities in the ERP system by the team. • Handle escalated customer inquiries, objections, or complaints, ensuring professional resolution and maintaining customer satisfaction. • Foster a positive and motivating team environment, encouraging collaboration, adherence to • Conduct regular team meetings and training sessions to improve product knowledge, sales techniques, and customer service skills. • Collaborate with other departments to streamline processes and enhance the customer experience. • Assist in the recruitment, onboarding, and training of new Telesales Agents. • Ensure adherence to scripts, call protocols, and quality standards while tailoring approaches to meet customer needs.

• Proven experience as a Telesales Agent or similar sales role, with at least 2-3 years in a supervisory or leadership position. • Strong understanding of telesales techniques, lead management, and debt collection processes. • Excellent leadership, coaching, and team management skills. • Exceptional communication and interpersonal skills to engage with customers and motivate the team. • Proficiency in ERP systems and sales performance tracking tools. • Analytical mindset with the ability to interpret data and drive performance improvements. • Knowledge of regulatory requirements and compliance in telesales and debt collection. • Ability to work under pressure, meet deadlines, and achieve sales targets. • Bachelor’s degree in Business, Marketing, or a related field (preferred).

All suitably qualified and interested candidates should send their applications and up-to-date CVs to: careers@mogo.co.ug with the subject “Telesales Supervisor” Deadline: 22nd May 2025