Reservations Agent
Kampala, Uganda * Full-time
Latitude Hotels
Administration
Total Positions:
Location: Kampala, Uganda
Full-time
Salary: Attractive
Posted 1 year ago
KEY DUTIES AND RESPONSIBILITIES
• Manage guest reservations, modifications, and cancellations efficiently.
• Respond promptly to booking inquiries via phone, email, and online channels.
• Coordinate with the Front Office team to ensure smooth check-in/check-out processes.
• Maintain accurate records of reservations and guest preferences in the PMS.
• Assist in upselling room categories and promoting hotel amenities.
• Provide exceptional customer service to resolve any booking-related issues.
QUALIFICATIONS / SKILLS
• Experience: 3+ years in hotel reservations or front office operations.
• Education: Diploma in Hospitality Management or a related field.
• Technical Skills: Proficiency in MS Office, Property Management Systems (PMS), and Point of Sale (POS) systems.
• Soft Skills: Strong communication, organizational, and relationship-building abilities.
• Attributes: Detail-oriented, proactive, and guest-focused.
HOW TO APPLY
Send a cover letter, CV & supporting documents to 0hr3@thelatitudehotels.com
Deadline: 13th June 2025
Deadline: Expired
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