• Help develop and implement standardised ICT procedures and forms. • Contribute to the creation and design of modern, cutting-edge ICT solutions for Watoto Ministries, leveraging industry trends. • Oversee adherence to and enforce compliance with ICT policies and procedures. • Perform maintenance on the system’s infrastructure and end-user devices. • Implement ICT system operational plans, oversee inventory management, and manage asset inventory. • Ensure timely and seamless user access to applications and systems, troubleshoot network failures efficiently, and resolve issues promptly. • Provide first-line and initial IT support, document and log incidents, and ensure they are tracked to resolution. • Collaborate with users to review applications and determine needed enhancements or new • Oversee and manage external suppliers’ performance to guarantee adherence to agreed service standards. • Manage and coordinate a structured ICT training program to enhance user capabilities, ICT skills, application expertise, and awareness. • To prepare periodic reports in line with the organisation’s reporting guidelines to management.

• The applicant for the role should hold at least a minimum of Bachelor’s degree in ICT or Computer Science. • At least a minimum of two years’ working experience in a reputable organisation. • Should have an industry Certification from either CISCO, Microsoft, or Oracle. • Previous experience with Microsoft Dynamics will be an added advantage. • Possess excellent organisational and time management skills. • Good effective communication, interpersonal skills, provide courteous, responsive customer service. • Should be a team player, result-oriented, self-motivated and able to work under minimal supervision