• Talent Acquisition & Onboarding • Support end-to-end recruitment for e-commerce roles such as digital marketers, logistics officers, customer service agents, and fulfillment staff. • Develop and post job adverts, screen applicants, and coordinate interviews. • Facilitate smooth onboarding and orientation of new employees to ensure quick integration into the e-commerce culture and systems. • Employee Relations & Welfare • Serve as the first point of contact for employee queries and concerns. • Promote a positive work environment that supports employee engagement and productivity. • Manage employee grievances, disciplinary cases, and conflict resolution in line with HR policies. • Performance Management • Support the implementation of performance appraisal systems specific to e-commerce KPIs (e.g., order processing time, customer satisfaction, digital campaign outcomes). • Track and report employee performance and assist in identifying training or coaching needs. • Collaborate with line managers to ensure performance objectives align with business goals. • Learning & Development • Coordinate training programs focused on digital skills, customer experience, and operational efficiency. • Identify capability gaps within the e-commerce team and recommend targeted interventions. • Maintain accurate training records and evaluate the impact of learning initiatives. • HR Administration & Compliance • Maintain up-to-date employee records (contracts, leave, attendance, etc.) in both physical and digital formats. • Ensure HR operations comply with labor laws, company policies, and data protection standards. • Prepare regular HR reports and metrics relevant to the e-commerce business. • Culture & Employee Engagement • Drive employee engagement initiatives suited for hybrid or remote work environments. • Promote the company’s values, culture, and employer brand within the e-commerce space. • Support internal communication to enhance team alignment and morale.

• Bachelor’s Degree in Human Resource Management, Business Administration, Industrial Psychology, or a related field. • At least 3 years of experience in a Human Resource role, preferably within an e-commerce, retail, or technology-driven organization. • Experience in HR management processes for diverse teams, including remote or gig workers, is an added advantage. • Strong understanding of HR principles, labor laws, and best practices. • Excellent communication, interpersonal, and conflict-resolution skills. • Proficiency in HR Information Systems (HRIS) and digital collaboration tools. • Strong attention to detail, integrity, and confidentiality. • Adaptability to fast-changing digital and operational environments. • Barriers to Success in Role • Limited understanding of the e-commerce business model. • Inability to adapt to a fast-paced and constantly changing environment.

Candidates who meet the criteria outlined above should submit their applications, resume and academic documents in pdf format with “HCBSU-HRO-HUMAN RESOURCES OFFICER” as the Email subject via recruitment@hcbsltd.com Note: The deadline for applications is not later than 05:00 pm, Monday 17th November 2025. Only shortlisted applicants will be contacted. Female Candidates are encouraged to apply.