• Develop and improve recipes and production processes. • Ensure products are manufactured safely and to high standards. • Collaborate with production and marketing teams. • Maintain food safety and hygiene standards. • Investigate customer complaints and non-conformance issues. • Train staff and ensure SOP compliance. • Conducting data reviews. • Ensuring compliance with standards. • Maintaining and improving product quality and safety through managing quality assurance systems • Perform any other roles as may be assigned by the line manager

• Education and Experience: • Bachelor’s degree in food science or a related field or any other related field. • A minimum of two (2) years of experience in a similar role/ in a food processing or FMCG environment. • Knowledge of quality management systems (like FSSC 22000), and strong analytical and communication skills. • Abilities: • Effective oral and written communication skills • Organizational and time management skills • Effective problem-solving ability • Customer Service skills. • Reasoning and calculating • Adapt quickly to unfamiliar situations • Embrace continuous learning mentality • Work independently or in a team environment. • WORKING RELATIONSHIPS: • Internal: Key stakeholders including the Marketing, Production, Quality Assurance, Procurement, Senior Leadership Team. • External: Standard Bodies, Suppliers and Vendors, Consumers, Public Health Organizations