• 1. Manage the exports team • a. Inform the team of entity strategy/evolutions and communicate on required alignments • b. Set goals in terms of quality of service and cost control • c. Assess the performance of the team • d. Develop and maintain the competencies of the team • e. Ensure smooth transfer of files/issues when there change in team • f. Set up induction programs for new exports staff in collaboration with Human Resources, and interview / select potential staff. • 2. Build and adapt process and organisation: • a. Build and review regularly the exports organisation including the set up and skills • b. Define SOPs in collaboration with QHSE and HR • c. Organise quality review within operations and implement validated recommendations • d. Ensure exhaustive use of business tools such as Trakit and Tally by the team within department. • 3. Client Portfolio Management: • a. Regularly review the client portfolio of the department regarding quality of service delivered, profitability and available means. • b. Ensure regular client engagements and monthly KPI meetings arranged • c. Ensure best quality of service is delivered to client and charges correctly billed as per service agreement. • d. Ensure that no potential business with existing clients is lost • e. Define the general tariff grid and submit to MD for validation • f. Validate/ support sales departmental actions for specific quotations (technical validation and tariff) • g. Support sales department during client visits and presentation • 4. Operational controls and File management: • a. Closely monitor quality service and profitability for each customer • b. Update and review invoicing lines (once a year minimum) • c. Responsible for the achievement of budget goals in terms of gross margin, costs and disbursements and quality service. • d. Involvement in credit control committee • e. Validation of cash clients in the business software. • 5. Manage operational relationship with subcontractors. • a. In charge of operational relationship with selected subcontractors- internal and external (inclusive of tariff negotiations following guidance from MD) • b. Organise and follow the quality of service delivered by the subcontractors and provide corresponding feedback to the MD. • c. Ensure the balance of workload within the team and between subcontractors. • TARGETS AND GOALS: • 1. 100 % target on Quality-of-service KPI’s • 2. 100% target on budget.

• 1. Organized • 2. Natural leader • 3. Team Player • 4. Problem Solver • 5. Technical Curiosity • 6. Ability to a team to work to a common goal. • REQUIRED SKILLS • 1. Bachelor’s degree in any Business Course • 2. Master’s degree is an added advantage • 3. At least 07 years’ experience in clearing and forwarding • 4. At least 3 years’ experience as a manager. • 5. Good knowledge of Microsoft Office. • 6. Good use of email • 7. Excellent communicator.

All suitably qualified and interested candidates should submit their application letter, CV’S and copies of academic documents merged in one PDF document to recruitment@ug.fracht.com Applications will be received on a rolling basis