• Operations & Internal Business Processes • Receive and execute client and fund manager instructions via email/SWIFT, including call-backs and signature verification. • Process withdrawals, benefit payments, and fixed income investments in both primary and secondary markets. • Maintain accurate safekeeping records for physical and electronic assets. • Process corporate actions (e.g., dividends, interest, rights issues). • Report and track failed trades in a timely manner. • Ensure timely billing and revenue recoupment. • Client Service • Generate accurate client statements, transaction reports, and asset summaries. • Adhere to SLAs for client instructions, queries, and service requests. • Monitor and report service provider performance (e.g., sub-custodians). • Support onboarding of new clients and assets into custody systems. • Resolve client queries within 24 hours or as per SLA, following up until closure. • Provide market information and prepare reports for Trustee meetings • Submit regulatory information accurately and within required timelines. • Reconciliation, Reporting • Perform daily cash and securities reconciliations with depositories and sub-custodian • Investigate and clear reconciliation breaks within defined timelines • Maintain secure and auditable records of all client communications and actions • Compliance and Risk Management • Ensure full compliance with regulatory requirements and internal policies. • Prepare and dispatch regulatory returns to CMA and URBRA accurately and on time. • Minimize operational losses by adhering to approved procedures. • Apply maker-checker controls across custody workflows. • Identify and escalate risk events and incidents relevant to the role.

• University degree in a business-related field from a recognized institution. • CMA Securities Certification: CISI certification is an added advantage. • Minimum 3 years of relevant experience in custody operations and service. • Exposure to regional and domestic settlement operations and SWIFT messaging. • Knowledge of settlement markets, corporate actions, fund management, and reference data. • Skills & Competencies • Strong problem-solving and analytical skills. • Excellent client engagement and interpersonal abilities. • Effective communication skills (oral and written). • Proficiency in MS Office (Word, Excel, Access, PowerPoint). • Familiarity with Bancs system is an added advantage. • High attention to detail and customer service orientation. • Ability to navigate regulatory frameworks and deliver under pressure. • undefined • Education • Higher Diplomas: Business, Commerce and Management Studies (Required)