• Manage Collections and Performance Drivers • Monitor the team’s portfolio performance • Ensure that direct reports meet their monthly responsibilities • Obtain number of clients (NOC) per agreed level • Obtain call effectiveness (CE) per agreed level • Manage quality control per agreed level and above • Manage maximum DSLC per agreed level • Manage the collection rate • Manage clients moving to last call • Manage that all overdue clients are attended in time and manner set by company policies • Staff management • Monitor performance of direct reports • Plan and manage annual leaves in teams under direct supervision • Monitor performance of people on probation and manage confirmations, promotions, demotions and extensions • Plan, manage and lead trainings in teams under direct supervision • Be available, motivate and coach employees to improve their performance • Manage disciplinary actions together with HR • Perform monthly 1-1s and give feedback to direct reports • Perform 2 appraisals per direct report per year • Reporting • Create daily and monthly reports on : • Collections • Attendance • Leaves • Probation and extension • Manage the PIP Process • General • Readiness to assist team members in everyday tasks • Organize and manage communication from top to bottom • Follow company’s policies • Fulfill any other tasks given or approved by management that is work-related and aimed towards company’s goals and targets • All tasks and responsibilities are done on time

• Education level: Bachelor’s degree • Experience: • Minimum of 3 years of managerial experience • We prefer candidates with: • 2 years of experience in debt collection industry • 1 year of experience in call center • Specific skills: • Excel – comfortable • Word – comfortable • Outlook – basic • Google Sheet – comfortable • Google Doc – comfortable • Google Chat – comfortable • Google DataStudio – basic • Google Search – advanced • Presentation – advanced • Coaching – basic • Negotiations – expert • Problem solving – expert • Personal characteristics • Integrity – take ownership of assigned people and tasks • Empathy and advanced negotiation skills – ability to understand client and protect business interests at the same time • Independent problem solver – proactive approach to everyday challenges • Humility and motivation – We are looking for someone who does not misuse the authority and can motivate people in positive and forward thinking ways • Result driven and hungry to be the best

PS: LADIES ARE ADVISED TO APPLY How to Apply: All qualified candidates are invited to apply online at the link below.