• A. Claims Processing & Assessment • Receive, register, and acknowledge claims from policyholders. • Review and verify the completeness of claim documents and reports. • Assess claims against policy terms and exclusions. • Recommend approval, rejection, or further investigation of claims. • Analyze intimated claims and advise the client on supporting claim documents. • Process fully documented claims and refer any suspicious claims to the supervisor. • Review claims reserve on a continuous basis in view of new developments and close files where all payments have been made. • Facilitate reinsurance recoveries by submitting claim documents when they fall due. • B. Customer Service & Stakeholder Management • Respond to inquiries from clients, providers, and intermediaries on claim matters. • Provide guidance to clients on claim requirements, processes, and timelines. • Build and maintain strong relationships with policyholders. • Issue discharge vouchers and ensure execution by the client. • Follow up on claims payments. • C. Compliance & Reporting • Ensure claims are processed in compliance with company policies, service level agreements, and regulatory guidelines. • Maintain accurate records of all claims. • Prepare periodic reports on claims performance, trends, and risks for management decision-making.

• Education: Bachelor’s degree in Actuarial Science or related field. • Professional Qualification: Diploma in Insurance. • Relevant Experience: Minimum of 2 years’ relevant experience. • Skills and Competencies • Analytical & Problem-Solving Skills • Attention to Detail • Excellent communication, presentation, and interpersonal skills • High integrity, self-driven, goal-oriented, and able to work with minimal supervision • Customer Service Orientation • CIC Insurance Values • CIC Group is committed to providing excellent service and spurring further growth. Employees are required to align their behavior to the following core values: • Integrity – Be fair and transparent • Dynamism – Be passionate and innovative • Performance – Be efficient and results-driven • Co-operation – Live the Co-operative spirit