• Business and Financial performance • Maintain the Records and Archives Management Programme (RAMP) to ensure effective information dissemination across the institution. • Develop and maintain an Automated Records Management System to enhance efficiency and reduce operational costs. • Supervise off-site archives and ensure all records are properly stored and maintained for cost-effective retrieval and reference. • Customer Excellence • Ensure efficient and timely retrieval of documents to support internal and external customer service requirements. • Maintain a log of document retrieval requests and ensure proper management of associated service charges. • Guarantee accessibility of accurate and reliable records to facilitate smooth business operations and informed decision-making. • Leadership and people management • Train and guide staff on proper records management procedures, including file creation, maintenance, and closure, to ensure quality and consistency. • Promote a culture of accountability, professionalism, and continuous improvement within the EBS Unit • Process, control and operational performance. • Implement, monitor, and control the Bank’s Records Management Policy in line with the overall Bank strategy in liaison with Head EBS • Ensure compliance with data protection and privacy regulations, maintaining confidentiality and integrity of all records. • Oversee disaster preparedness and recovery policies related to record preservation and access. • Ensure that records are protected against unauthorized access and data breaches/ leakages. • Strategic initiatives • Align records and archives management practices with the Bank’s strategic objectives and regulatory requirements. • Integrate records management with business continuity and information security frameworks. • Identify opportunities to digitize and automate records and fleet operations for improved efficiency and data integrity. • Continuously review and enhance the policies and procedures to align with evolving business needs and regulatory expectations.

• Bachelor’s degree in Records and Archives Management, Library and Information Science, Business Administration, or a related field. • Experience • Minimum of 5 years’ experience in Records Management or Information Governance within a financial institution or large organization. • Proven experience in Records management operations, including vendor management and compliance monitoring. • Experience in developing and implementing automated record-keeping systems is an added advantage. • Knowledge of data protection laws and records retention standards is essential • Skills & Personal Attributes • Strong analytical and organizational skills. • Excellent knowledge of records classification, indexing, and archival systems. • Proficiency in digital record-keeping and document management systems. • Strong communication, negotiation, and report-writing skills. • High attention to detail with the ability to manage multiple priorities. • Sound understanding of operational controls, compliance, and governance frameworks. • Proficient in MS Office and database management tools. • High integrity and confidentiality. • Proactive problem solver with a hands-on approach. • Self-driven and results oriented. • Strong leadership and teamwork abilities. • Customer-focused with a continuous improvement mindset. • Adaptable and sensitive to cross-cultural work environments.