• Patient Registration • Greet and welcome patients and visitors in a courteous and professional manner. • Collect and accurately record patient information, including personal details, insurance data, and medical history. • Ensure all required forms and documents are completed and signed by patients. • Patient bookings. • Insurance Verification • Verify patient insurance coverage and eligibility, including co-pays and deductibles. • Communicate insurance-related information to patients and assist with inquiries. • Collaborate with insurance providers to resolve any discrepancies or issues. • Billing & Payment Processing • Generate and review patient bills, ensuring accuracy and completeness. • Explain billing procedures and financial obligations to patients. • Collaborate with the team and supervisor to resolve billing inquiries or disputes. • Posting invoices and presenting them to clients. • Presenting of updated interim bills and invoices to clients. • Sending any invoices to insurance which need to be preapprovals. • Closing of visits in the system and submitting the invoices to the vetting team. • Patient Relations • Maintain a friendly, welcoming, and patient-centric atmosphere. • Handle patient inquiries, complaints, or concerns in a professional and empathetic manner. • Ensure patient confidentiality and privacy are strictly maintained. • Ensure capturing and facilitating immediate resolution of patients’ complaints. Issues must be broken down into urgent plan of action affecting patient satisfaction. • Document & Job Objective • Report service gaps to ensure interventions. • Maintain working knowledge of the appointment system i.e., times of all clinics, duration of appointments, knowledge of computer system, doctors’ rotas, procedures for booking routine and urgent appointments. • Switchboard management / Operation of telephone. Receive and make calls as required in an efficient, professional manner according to C-Care protocol. • Information security. Ensure that all patient interactions are dealt with confidentially and any confidential paperwork is dealt with in accordance with C-Care protocol. • Patient Directing • Direct patients to appropriate departments or healthcare professionals. • Provide clear and concise directions within the facility to ensure a smooth patient flow. • Address any patient concerns or questions regarding their visit.

• At least 1 year working in a service industry. • Behavioural Competencies • Good interpersonal skills. • Good communication skills (Verbal & Written) to communicate effectively with clients, the team, and other staff. • Flexibility, attention to detail, professionalism, time management, telephone etiquette. • Computer Literacy especially MS Office. • Experience in a similar field is desired. • Exceptional Customer service. • Ability to multi-task.

IMPORTANT NOTE Please note that your Job / Service Objectives is not an exhaustive list of tasks and duties, but serves as a guideline for daily duties, which may evolve from time to time according to the business requirements. Ready to deliver 5-star patient experiences every day? Apply now: Send your CV to hr@c-care.ug with subject “Administrative Officer”. Deadline: 15th November 2025