• 1. Administrative Support • Assist in scheduling, filing, and maintaining organized physical and digital records • Support logistics and coordination of internal and external meetings • Handle basic procurement, stationery, and office supply tracking • Maintain and update contact lists, customer data, and internal systems • Assist with on-the-ground operational tasks as assigned by the Credit Operations Lead • 2. Collections Support • Contact customers via phone or SMS to follow up on outstanding loan repayments • Escalate high-risk accounts and propose follow-up strategies • Maintain accurate records of communication and customer interactions • Support with updating repayment reports and daily collection tracking • Liaise with the tech and credit teams to troubleshoot customer account issues • Manage relationships with external debt collectors (EDCs), overseeing their onboarding, performance monitoring, and commission reconciliation. • Adhoc tasks – Perform additional tasks and projects as assigned to support the administrative and operational functions of the team.

• Diploma or Bachelor’s degree in Business Administration, Finance, or a related field • Strong communication skills (written and verbal) in English and Luganda • Excellent organizational and time management abilities • Basic proficiency in Microsoft Office (especially Excel and Google Sheets) • A proactive, can-do attitude with a strong sense of ownership and accountability • Previous work experience in a customer-facing or administrative role is an added advantage • What You’ll Gain • Hands-on experience working in a high-growth fintech • Exposure to real-world credit operations and MSME financial inclusion • Mentorship and learning opportunities with experienced professionals • The opportunity to make a meaningful impact in Uganda’s financial inclusion journey

Please submit your CV and a short cover letter expressing your interest in the role to jobs@pezesha.com with the subject line: Admin & Collections Officer – Uganda.